Terms of Service

Last updated: 30 June 2026

Welcome to LUNQE.

These Terms of Service govern your use of our website and your purchase of products from LUNQE. By accessing our website, placing an order, or using any part of our store, you agree to be bound by these Terms.

Please read these Terms carefully before using our website.

1. About Us

This website is operated by LUNQE.

LUNQE is the trading name of:

Welynn LTD
Company number: 17249619
Registered business address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Throughout the site, the terms “we”, “us” and “our” refer to LUNQE.

You can contact us at:

support@lunqe.com

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you are using this website with the permission of a parent or legal guardian.

You agree not to use our products, website, or services for any illegal or unauthorised purpose.

3. Products

We sell women’s fashion products, including clothing and accessories.

We make reasonable efforts to display our products as accurately as possible, including product images, colours, sizing, descriptions, and details.

However, we cannot guarantee that your device’s screen will display colours exactly as they appear in real life. Product colours, textures, and fit may vary slightly depending on lighting, screen settings, and individual body proportions.

Product measurements and size guides are provided to help customers choose the most suitable size. They are approximate and may vary slightly due to fabric type, product cut, and manual measurement.

4. Product Availability

All products are subject to availability.

We reserve the right to limit the quantities of any products we offer, discontinue any product at any time, or refuse orders where necessary.

If an item becomes unavailable after you place an order, we will contact you and offer an appropriate solution, which may include waiting for restock, replacing the item, or receiving a refund.

5. Prices and Payment

All prices are displayed in the currency shown at checkout.

We reserve the right to change product prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.

Payment must be completed at checkout before your order is processed.

We use secure third-party payment providers to process payments. We do not store your full payment card details.

6. Order Acceptance

After placing an order, you may receive an order confirmation email. This confirms that we have received your order request.

We reserve the right to accept, reject, cancel, or limit any order where necessary, including but not limited to cases of suspected fraud, incorrect pricing, product unavailability, incorrect customer information, or payment issues.

If we cancel an order after payment has been made, we will refund the amount paid for the cancelled order or cancelled item.

7. Order Information

You are responsible for providing accurate and complete order information, including your name, shipping address, email address, and phone number where required.

We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.

If you notice an error in your order information, please contact us as soon as possible at:

support@lunqe.com

We will do our best to update your order before it is processed, but we cannot guarantee changes once an order has been prepared, fulfilled, or shipped.

8. Shipping and Delivery

We aim to process and dispatch orders as quickly as possible.

Some orders may be shipped directly from our international fulfillment partners. This allows us to offer a wider product range and deliver orders efficiently to different regions.

Estimated delivery times are provided for guidance only and are not guaranteed. Delivery times may vary depending on your location, customs processing, courier delays, local postal services, public holidays, weather conditions, and other circumstances outside our control.

Once your order has been dispatched, it may first be handled by an international carrier and then transferred to your local shipping carrier for final delivery.

Tracking information may not be available immediately after dispatch. Once your local shipping carrier creates or updates the tracking number, we will share the tracking details with you by email where available.

We are not responsible for delays caused by customs checks, local import procedures, courier disruptions, incorrect shipping information, or failed delivery attempts.

9. Customs, Duties, and Taxes

Depending on your country or region, your order may be subject to import duties, taxes, customs fees, or other local charges.

Unless clearly stated otherwise at checkout, customers are responsible for any customs duties, taxes, or import charges that may apply.

We are not responsible for delays caused by customs checks or local import procedures.

10. Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy.

You may have the right to cancel or return your order within a certain period under applicable consumer law.

To request a return, please contact us at:

support@lunqe.com

Returned items must meet the conditions stated in our Return and Refund Policy.

This section does not affect your statutory rights.

11. Damaged, Faulty, or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, faulty, or incorrect item, please contact us as soon as possible at:

support@lunqe.com

Please include your order number and clear photos of the issue so we can review it quickly.

If the item is confirmed to be damaged, faulty, or incorrect, we will offer an appropriate solution, which may include a replacement, exchange, or refund.

12. Cancellations

If you wish to cancel your order, please contact us as soon as possible.

We will do our best to cancel your order before it is processed. However, once an order has been prepared, fulfilled, or shipped, we may no longer be able to cancel it.

If your order has already been shipped, you may request a return after delivery in accordance with our Return and Refund Policy.

13. Promotions and Discount Codes

From time to time, we may offer discount codes, promotions, or special offers.

Discount codes must be used at checkout and cannot usually be applied after an order has been placed.

We reserve the right to modify, suspend, or cancel promotions at any time.

Discount codes may be subject to additional terms, including expiry dates, minimum order values, excluded products, or one-use limits.

14. Accuracy of Website Information

We do our best to ensure that all information on our website is accurate, complete, and up to date.

However, errors may occasionally occur, including product descriptions, images, prices, promotions, availability, shipping information, or other content.

We reserve the right to correct errors, update information, or cancel orders affected by incorrect information where necessary.

15. Intellectual Property

All content on this website, including but not limited to logos, branding, product images, text, graphics, design, layout, icons, and website content, belongs to LUNQE or is used with permission.

You may not copy, reproduce, distribute, modify, publish, sell, or use any part of our website content without our written permission.

16. User Comments, Reviews, and Submissions

If you submit reviews, comments, photos, feedback, or other content to us, you agree that we may use, edit, publish, or share that content for business, marketing, or customer service purposes.

You agree not to submit content that is unlawful, abusive, misleading, offensive, defamatory, harmful, or that infringes the rights of others.

We reserve the right to remove or refuse any content at our discretion.

17. Prohibited Uses

You must not use our website or services:

- For any unlawful purpose
- To violate any laws or regulations
- To infringe upon our intellectual property rights or the rights of others
- To submit false or misleading information
- To upload or transmit viruses, malware, or harmful code
- To collect or track personal information of others
- To interfere with the security or functionality of our website
- To attempt fraudulent purchases, chargebacks, or abuse of our policies
- To harass, abuse, insult, harm, defame, or discriminate against others

We reserve the right to terminate your access to our website or services if you violate these Terms.

18. Third-Party Services and Links

Our website may include links to third-party websites, apps, payment providers, shipping providers, or other services.

We are not responsible for the content, policies, actions, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

19. Limitation of Liability

To the fullest extent permitted by law, LUNQE shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or any rights you may have under applicable consumer law.

20. Indemnification

You agree to indemnify and hold harmless LUNQE, its owners, employees, partners, service providers, and affiliates from any claim, demand, loss, liability, or expense arising from your breach of these Terms or your violation of any law or third-party rights.

21. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website or placing an order, you agree that we may collect and process your personal information as described in our Privacy Policy.

22. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on this page.

The latest version of the Terms will always be available on our website.

Your continued use of our website after changes are posted means you accept the updated Terms.

23. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be removed or limited to the minimum extent necessary, and the remaining parts will continue to apply.

24. Termination

These Terms remain effective unless terminated by either you or us.

We may terminate or restrict your access to our website or services at any time if we believe you have violated these Terms.

25. Governing Law

These Terms are governed by the laws of England and Wales, unless mandatory consumer protection laws in your country or region provide otherwise.

Nothing in these Terms affects your statutory rights as a consumer.

26. Contact Information

If you have any questions about these Terms of Service, please contact us at:

support@lunqe.com