Shipping Policy

Last updated: 30 June 2026

Thank you for shopping with LUNQE.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

Order Processing

Once your order is placed, we will begin processing it as quickly as possible.

Orders are usually processed within 1–3 business days.

Business days are Monday to Friday, excluding weekends and public holidays.

During busy periods, promotional campaigns, public holidays, or unexpected delays, processing times may take slightly longer.

Estimated Delivery Time

Our estimated delivery time is 3–7 business days after your order has been processed and dispatched.

Please note that delivery times are estimates only and are not guaranteed.

Delivery times may vary depending on your location, courier availability, customs processing, local postal services, weather conditions, public holidays, or other circumstances outside our control.

International Fulfillment

Some orders may be shipped directly from our international fulfillment partners.

After dispatch, your order may first be handled by an international shipping carrier and then transferred to your local shipping carrier for final delivery.

This allows us to offer a wider product range and deliver orders efficiently to different regions.

Tracking Information

Tracking information may not be available immediately after your order is prepared or dispatched.

Once your local shipping carrier creates or updates the tracking number, we will share the tracking details with you by email where available.

If tracking does not update right away, please allow some time for the carrier system to refresh.

Shipping Confirmation

You may receive an email when your order has been prepared for shipment.

This means your order is being prepared to be handed over to the carrier.

Once your local shipping carrier creates the tracking number, we will send the tracking information to you by email where available.

Shipping Costs

Shipping costs, if applicable, will be shown at checkout before you complete your order.

From time to time, we may offer free shipping promotions. Any free shipping offer will be clearly displayed on our website or at checkout.

Customs, Duties, and Taxes

Depending on your country or region, your order may be subject to customs duties, import taxes, customs processing fees, or other local charges.

Unless clearly stated otherwise at checkout, customers are responsible for any customs duties, import taxes, or local fees that may apply.

We are not responsible for delays caused by customs checks, local import procedures, unpaid import charges, or local courier handling.

Incorrect or Incomplete Shipping Address

Please make sure your shipping address is correct before placing your order.

We are not responsible for delays, failed deliveries, lost packages, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at:

support@lunqe.com

We will do our best to update your details before the order is processed, but we cannot guarantee changes once the order has been prepared, fulfilled, or shipped.

Failed Delivery or Uncollected Packages

If a package cannot be delivered because of an incorrect address, refused delivery, unpaid customs charges, or failure to collect the package, it may be returned to the sender or disposed of by the carrier.

If the package is returned to us, any additional shipping, return, customs, or handling costs may be deducted from your refund where permitted by law.

Lost or Delayed Orders

If your order is significantly delayed, please contact us at:

support@lunqe.com

We will review the issue and assist you where possible.

Please note that we cannot control delays caused by carriers, customs, public holidays, weather conditions, or local delivery disruptions.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible at:

support@lunqe.com

Please include your order number and clear photos of the damaged package and item so we can review the issue quickly.

Contact Us

If you have any questions about your order or shipping, please contact us at:

support@lunqe.com